A PLUCKY Pinchbeck pensioner was just hours away from staging a ‘Pay and I’ll Go’ protest to get a refund at a Spalding mobile phone shop.
Roger Bullows (69), of Laxton Gardens, said he was prepared to sit in a deckchair in the shop with a flask of coffee and a sign, warning other customers “Carphone Warehouse don’t give refunds”.
However, he said on Tuesday morning before setting off for the shop in Winfrey Avenue, he received a call from the company saying it would refund the money in cash.
Mr Bullows, who is in constant pain from a new hip, said he had gone into the shop nearly a month ago to buy a phone for himself and his wife, Janet. He said: “When I checked my statement they had taken payment for my phone twice. It was only £20, but it is the principle.
“I’ve had to make four journeys to the shop to get my money back and all I got was excuses.
“I was delighted when they rang me to say if I went in they would pay me in cash, but it shouldn’t have been this hard.” Carphone Warehouse’s support service is a ‘Big Promise’ on the firm’s website. A spokesman said: “Carphone Warehouse is looking into this internally but unfortunately will be unable to comment in time for your deadline.”